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Written by Administrator
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Thursday, 15 October 2009 18:53 |
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About your visit:
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APPOINTMENTS & SCHEDULING
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If you are interested in making an appointment to come to Highlands Oncology for a medical evaluation, and possibly for treatment as well, please contact us at one of these numbers:
Fayetteville, Arkansas
3232 N North Hills Blvd. (479) 587-1700, FAX (479) 587-1366
60 E. Monte Painter Drive (479) 361-2585, FAX (479) 571-1986
Bentonville, Arkansas
1202 Southeast Eagle Way. (479) 936-9900, FAX (479) 587-1366
If your insurance plan requires referrals to specialists, please remember that the patient is responsible for bringing the referral to our office. Your insurance may not cover the services you receive here without a referral, and the patient then may be responsible for the costs incurred.
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Highlands Oncology Group is dedicated to providing the highest quality cancer and hematology care. Our staff is devoted to promoting the patient’s overall well being by making your experience as stress free as possible. In an effort to facilitate this experience, we have set up several different departments to assist our patients as a team. The billing office hopes the following information will be useful in determining your financial responsibilities.
Medicare
We take Medicare Assignment. That means that we accept Medicare rates for services rendered. You are still responsible for your 20% co-payment and your annual deductible. We are required by law to collect your deductibles and co-payments. If this is a hardship, please talk to us.
Commercial Insurances
We take all forms of health insurance. We depend upon you, however, to keep us informed of any changes in your coverage. We normally do not file cancer policies but we will provide you with a summary of all of your charges to enable you to file your own policy.
PPO Insurance Plans
We accept many PPO plans. We are contractually obligated to collect your co-payment. You will be charged a co-pay each time you are in our office. PPO plans charge for all office visits even when you see a nurse.
Referrals
It is your responsibility to keep your referral current. We will do all we can to remind you and work with your primary care physician; however, it is ultimately your responsibility to know if your insurance requires a referral and whether or not that referral is current. If your insurance requires a referral and you do not have one, you will be held responsible for any charges incurred for services rendered while your referral was not current.
Pre-Certification
Many insurance companies require pre-certification for treatment. If you are going to be receiving treatment or your treatment plan is changing, please check with our billing office as soon as you know what your treatment is going to be so we can start the pre-certification process at that time. Should pre-certification not be done, you could be responsible for any charges not covered by your insurance company.
Insurance Payments
There may be times that your insurance company requests further information or we have to appeal their decision when a denial of service has occurred. When this happens we will not bill you for your portion until we have the problem resolved. It is conceivable this process could take as long as a year. You will still be responsible for your portion of the bill even if it does take your insurance company an extremely long time to pay. If your insurance company requests further information from you and you do not provide it, you will be responsible for the total charges. While we endeavor to collect from your insurance company, there are times when they simply will not pay. You will then be responsible for your bill. We are more than happy to work with you by making payment arrangements or helping you apply for alternative methods of payment, but you must communicate your needs with us. We cannot help you if we do not know you need help.
Payment Methods
We accept checks, cash, Master Card/Visa, American Express and direct bank transfer. Please talk to Sharon Samuels at (479) 587-1700 ext. 4107 if you have any questions regarding methods of payment.
Patient Billing Office
Our billing office files your insurance and will also set up a payment plan should you need one. The staff in the billing office will assist you with any insurance questions or problems you have. They are your financial advocates. It is very important that you notify them of any changes in your insurance coverage. Please feel free to discuss any financial concerns you have with them.
Patient Assistance Office
Patient assistance programs are available for uninsured or under insured patients. These programs are based upon need; patients must apply for assistance with our patient assistance representative. This program can get your drugs replaced, thereby reducing out of pocket expenses. If you qualify for our Patient Assistance Program, it is imperative that you communicate regularly with the Patient Assistance Representatives letting them know if there are any changes in your treatments, medications you are being given, or your insurance or financial status.
Again, we are your financial advocates and very much wish to help you in any way that we are able. Please feel free to contact us at 479-587-1700 and ask for a representative from the Billing Department to assist you.
Patient Assistance Representatives are also available if you should have a need. |
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Fayetteville Clinic
3232 N North Hills Boulevard
Fayetteville AR 72703
Phone: (479) 587-1700
Fax: (479) 587-1366
Fayetteville Radiation Clinic
60 E. Monte Painter Drive
Fayetteville, AR 72703
Phone: (479) 361-2585
Fax: (479) 571-1986
Bentonville Clinic
1202 S.E. Eagle Way
Bentonville AR 72712
Phone: (479) 936-9900
Fax: (479) 587-1366
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Last Updated on Friday, 23 October 2009 19:46 |
